Social Work: What Does the Future Hold?

Social work is driven by a commitment to social justice, equity and the wellbeing of individuals and communities. But like the society it serves, the profession is constantly evolving. As Australia’s population and policy landscape continue to shift, so too does the future of social work—and the roles social workers will be called to fill.

We spoke with social work academics from Charles Sturt University to explore the key challenges and opportunities shaping the profession—and what the future holds for those entering the field.

1. Australia’s Ageing Population

According to the Australian Bureau of Statistics (ABS), nearly one in six Australians is now aged 65 or older—a figure projected to rise steadily over the coming decades. With longer life expectancy and lower birth rates, the demand for aged care and related social services is growing fast.

Belinda Cash, Lecturer in Social Work and Human Services at Charles Sturt University, says this demographic shift will profoundly impact the profession.

“The changing age profile of our population is bringing significant transformation to health, welfare and care systems. Social workers play a role across all life stages—and we’re going to see even greater need among vulnerable older Australians and other marginalised groups affected by ageing-related challenges.”

This includes work in aged care, elder abuse prevention, dementia support, carer advocacy, and culturally appropriate care for older First Nations Australians.

2. Rural Disadvantage and the “Tyranny of Distance”

Access to services remains a persistent issue in rural and remote communities—especially for Aboriginal and Torres Strait Islander peoples. Inequities in health, education, and social service availability are exacerbated by geography, staffing shortages and centralised policy decisions.

As Ms Cash explains:

“Market-based systems often assume people have equal access to resources or infrastructure, which simply isn’t true in rural areas. Social workers help highlight these gaps and advocate for more realistic, community-based solutions.”

Associate Professor Karen Bell adds that there’s a growing push for more place-based, preventative service models:

“We’re seeing progress in embedding services within rural communities—especially in child welfare and aged care. There’s also increasing recognition that metro-designed solutions don’t always work in remote settings. Social work has a key role in creating and delivering new models that are truly community-led.”

Explore social work and community services courses to get involved in this vital work.

3. Technology and the Digital Shift in Social Services

Like every other industry, social work is being reshaped by technology. The rise of AI, online platforms and telehealth is opening new avenues for service delivery, particularly in rural mental health and counselling.

Ms Cash sees technology as an opportunity, not a threat:

“We’re more comfortable with digital solutions than ever before—and that includes social service delivery. Younger clients expect it. Whether it’s e-counselling, online case management or digital intake, social work must continue to adapt and expand its reach.”

Dr Bell agrees, highlighting the benefits for professionals too:

“Digital tools allow social workers to network, upskill and share knowledge more easily—both nationally and globally. Staying connected to best practice is part of delivering the best possible support to clients.”

4. Social Workers as Leaders, Advocates and Change Agents

While many people associate social work with direct, one-on-one client support, the profession also plays a powerful role in leadership, policy reform, and advocacy. As systemic inequality becomes more visible, so too does the need for professionals who can challenge injustice at all levels.

Ms Cash emphasises the multidimensional nature of the work:

“It’s a myth that social work is only about direct support. We’re also deeply involved in community development, policy advocacy, and shaping macro-level systems. Social workers are trained to be critical thinkers who identify structural barriers—and work to remove them.”

This includes roles in government, research, education, and non-profit leadership. No two social work careers look alike, and there are opportunities to contribute in countless ways—especially for those committed to making meaningful change.

The Outlook for Future Social Workers

The need for qualified social workers in Australia is strong—and growing. According to Jobs and Skills Australia, the demand for social workers is projected to increase significantly through 2026 and beyond, particularly in aged care, child protection, disability support, and mental health services.

Whether you’re just starting out or looking to make a career switch, social work offers diverse and impactful career paths that address some of Australia’s most pressing challenges.

Want to start a career in social work?

Explore our accredited social work courses to begin your journey. Whether you’re passionate about social justice, advocacy, or direct care, there’s a path for you in this vital profession.