Statement of Attainment in Customer Service

SITSS00078

Location

ACT

Study Mode

Blended, Online, Workplace

Outcomes

Customer Service Assistant, Customer Support Officer

View All

Qualification

Short Courses

Awarded By

Canberra Institute of Technology

Duration

Self Paced: Up to 6 Months

Start Date

Start Anytime

Payment Option

Fee For Service, Payment plan, Upfront payment

How Much Will It Cost?

The total cost for this course is $250.

Please enquire for further details.

Payment plan

Flexible payment plans are available for this course, making it easier to invest in your future. Enquire now to find out more!

Course Rundown

The Statement of Attainment Customer Service SITSS00078, offered by the Canberra Institute of Technology, is a dynamic short course designed for individuals looking to enhance their customer service skills. This course provides participants with essential knowledge and practical skills to communicate effectively and deliver quality service to a diverse range of customers. Through a blend of theoretical learning and practical assessments, students will learn to establish rapport, identify customer needs, and handle complaints with sensitivity and professionalism.

Participants will engage with two core units: “Provide Service to Customers” and “Show Social and Cultural Sensitivity.” These units equip learners with the ability to navigate the complexities of customer interactions in various sectors, including tourism, travel, and hospitality. The course is structured to be flexible, allowing students to complete theoretical components online at their own pace, followed by practical assessments in a simulated environment or their workplace. This approach ensures that learners are well-prepared to meet the demands of the industry.

Completing this skill set not only enhances employability in customer service roles but also provides credit towards further qualifications in hospitality, tourism, and events. With ongoing intakes and a supportive learning environment, this course is an excellent opportunity for those eager to kickstart their careers in the service industry. Enquire to learn more.

Eligibility

We suggest that you will need Australian Core Skills Framework literacy levels of at least 3 across reading, writing, learning, oral communication and, depending on your course of study, numeracy skills to successfully complete this course. If you do not have this level, you can still enrol and seek support to improve your skills or you may prefer to begin with the lower level course.

FAQS

What You’ll Learn

In this Statement of Attainment Customer Service course, the subjects you may study include:

HOSP 227 – Provide service to customers
EVNT 137 – Show social and cultural sensitivity

Why study with Canberra Institute of Technology

The Canberra Institute of Technology (CIT) is a vibrant educational institution dedicated to empowering students to achieve their career aspirations. With a diverse range of courses across various fields, CIT provides practical, hands-on training that equips students with the skills and knowledge needed to thrive in today’s dynamic job market. The institute’s commitment to fostering a supportive learning environment ensures that every student feels valued and inspired to reach their full potential.

CIT stands out for its strong connections with industry partners, offering students valuable opportunities for real-world experience and networking. This approach not only enhances the learning experience but also helps students build confidence as they prepare to enter the workforce. Whether one is looking to kickstart a new career or advance in their current path, CIT is a fantastic choice for those ready to take the next step in their professional journey.

Student Support

Canberra Institute of Technology: Empowering Your Career Journey

The Canberra Institute of Technology (CIT) is dedicated to providing students with a comprehensive support system designed to enhance their learning experience and career readiness. With a focus on practical skills and industry connections, CIT ensures that students are well-prepared to enter the workforce with confidence.

Access to Mentors and Coaches

CIT offers students the opportunity to connect with experienced mentors, course advisors, and success coaches. These professionals provide invaluable guidance, helping students navigate their educational paths and career aspirations.

Personalised support from industry professionals.
Advice on course selection and career planning.
Encouragement and motivation throughout the learning journey.

Learning Portals and Resources

Students at CIT benefit from access to advanced learning portals that house a wealth of resources. These platforms are designed to facilitate learning and provide students with the tools they need to succeed academically and professionally.

Interactive online learning materials and modules.
Access to industry-relevant resources and research.
Opportunities for collaboration and networking with peers.

With a commitment to fostering a supportive and engaging learning environment, the Canberra Institute of Technology is an excellent choice for those looking to kickstart their careers and achieve their professional goals.

Where Will It Lead Me?

Upon successful completion of this course you will receive a SITSS00078 Statement of Attainment in Customer Service from Canberra Institute of Technology.

This course is designed to enhance your customer service skills, making you a valuable asset in the tourism, travel, and hospitality industries. By learning to communicate effectively and address customer needs with respect and sensitivity, you will be well-prepared for entry-level roles in customer service. The skills gained will not only improve your employability but also provide a solid foundation for further studies in related fields.

Additionally, the achievement of this skill set contributes credit towards qualifications in tourism, travel, hospitality, events, and commercial cookery. Completing this course may also open doors to official certification and membership in relevant industry associations, further supporting your career progression and professional development.

Customer Support Officer

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