Certificate III in Business (Customer Engagement)

BSB30120

Location

Online

Study Mode

Online

Outcomes

Administration Supervisor, Administrative Assistant, Business Administrator, Customer Service Assistant, Customer Service Manager, Customer Support Officer

View All

Qualification

Certificate III

Awarded By

Open Colleges (RTO: 90796)

Duration

12 months self-paced

Start Date

Enquire now for upcoming start dates

Payment Option

Fee For Service, Payment plan, Upfront payment

This course meets the Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

How Much Will It Cost?

Payment plan

Flexible payment plans are available for this course, making it easier to invest in your future. Enquire now to find out more!

Course Rundown

If you are good at communication and handling people, and would like to commence a lucrative career in business and business administration, then this BSB30120 Certificate III in Business (Customer Engagement) qualification from Open Colleges could be a great option to get you started.

This comprehensive business administration course is designed to enable you to provide exceptional customer service through effective communication. It will teach you crucial skills such as how to prepare and design business documents and spreadsheets, how to engage in effective workplace communication, how to deliver and monitor a service to customers and how to process customer complaints, and by the end of the course you will become a star customer engagement professional. This course is delivered 100% online, allowing you to balance study with your lifestyle.

PLEASE NOTE – Open Colleges is a privately-run RTO, not government-run like a TAFE, so they cannot offer government funding. Please check eligibility requirements before beginning an enrolment with Open Colleges.

Eligibility

Entry requirements can differ depending on the course. Generally, you need to be at least 18 years old to enrol. If you are under 18, you will require permission from a parent or guardian. Students should also possess basic language, literacy, numeracy, and digital skills to read course materials comfortably, understand technical terms, and communicate effectively via email.

To learn more about the specific entry requirements for this course or if you need advice on whether this course is suitable for you please enquire now.

Please note: This course is not available to student visa holders.

FAQS

What You’ll Learn

While completing this course, you will cover the following essential areas:

BSBWHS311 – Assist with maintaining workplace safety
BSBSUS211 – Participate in sustainable work practices
BSBTWK301 – Use inclusive work practices
BSBXCM301 – Engage in workplace communication
BSBCRT311 – Apply critical thinking skills in a team environment
BSBPEF201 – Support personal wellbeing in the workplace
BSBPEF301 – Organise personal work priorities
BSBTEC301 – Design and produce business documents
BSBTEC302 – Design and produce spreadsheets
BSBOPS304 – Deliver and monitor a service to customers
SIRXPDK001 – Advise on products and services
SIRXCEG002 – Assist with customer difficulties
BSBOPS305 – Process customer complaints

Why study with Open Colleges

Open Colleges has been helping Australians realise their potential for over 125 years, and they’re now one of Australia’s leaders in online education. In the last decade alone, they’ve helped over 450,000 students gain the skills to launch, change or take the next step in their careers. When you study with OC, you’ll graduate with a nationally recognised qualification that’ll help you find work across Australia. Their nationally recognised courses are designed by vocational experts, and you’ll learn job-ready skills from industry specialists. Online learning is all about flexibility, so they’ve designed their learning platform to be as flexible as possible. It’s available 24 hours a day, 7 days a week, so you can access it anytime you want. It’s designed to work around your lifestyle, not the other way around, so you can easily fit your study in with your other commitments.

Open Colleges is a Registered Training Organisation (RTO: 90796)

Student Support

The common misconception is that studying online means that you’re studying alone, but at Open Colleges, they take great pride in the superior support provided to their students. They make it easy for you to get support when you need it with their student support team available available from Monday to Saturday via email, phone, and Live Chat.. They’re here, in tandem with trainers and assessors, to make sure you’re supported the whole way through your course, from the time you enrol right through to your graduation.

Where Will It Lead Me?

On completion of this course, you will gain a nationally recognised BSB30120 Certificate III in Business (Customer Engagement) qualification from Open Colleges. You will posses all the skills and confidence, as well as customer service skills, needed to start working in one of many available business administration and support positions available nationally.

Customer Support Officer