BSB30120

Certificate III in Business (Customer Engagement)

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Certificate III in Business (Customer Engagement)

If you are good at communication and handling people, and would like to commence a lucrative career in business and business administration, then this BSB30120 Certificate III in Business (Customer Engagement) qualification from Open Colleges could be a great option to get you started.

This comprehensive business administration course is designed to enable you to provide exceptional customer service through effective communication. It will teach you crucial skills such as how to prepare and design business documents and spreadsheets, how to engage in effective workplace communication, how to deliver and monitor a service to customers and how to process customer complaints, and by the end of the course you will become a star customer engagement professional. This course is delivered 100% online, allowing you to balance study with your lifestyle.

PLEASE NOTE - Open Colleges is a privately-run RTO, not government-run like a TAFE, so they cannot offer government funding. Please check eligibility requirements before beginning an enrolment with Open Colleges.

BSB30120 Open Colleges Career FAQs

Open Colleges logo
  • Qualification:
    Certificate III
  • Study mode:
    Online
  • Payment options:
    Payment plan
    Upfront payment
  • Duration:
    12 months self-paced
  • Start date:
  • Awarded by:
    Open Colleges (RTO: 90796)
  • Location:
    Online
  • Career Outcomes:
    Administration Assistant | Administration Supervisor | Customer Service Manager | Customer Support Officer | Customer Service Assistant | View All

Course Rundown

If you are good at communication and handling people, and would like to commence a lucrative career in business and business administration, then this BSB30120 Certificate III in Business (Customer Engagement) qualification from Open Colleges could be a great option to get you started.

This comprehensive business administration course is designed to enable you to provide exceptional customer service through effective communication. It will teach you crucial skills such as how to prepare and design business documents and spreadsheets, how to engage in effective workplace communication, how to deliver and monitor a service to customers and how to process customer complaints, and by the end of the course you will become a star customer engagement professional. This course is delivered 100% online, allowing you to balance study with your lifestyle.

PLEASE NOTE – Open Colleges is a privately-run RTO, not government-run like a TAFE, so they cannot offer government funding. Please check eligibility requirements before beginning an enrolment with Open Colleges.

Eligibility

There are mandatory entry requirements for enrolling in this course.

It is recommended that students:

  • Are 18 years old (note students under 18 will need permission from a parent or guardian to enrol)  
  • Have access to a modern computer with video / audio playback capabilities and high-speed internet  
  • Have access to Microsoft Office or equivalent  
  • Have basic computing skills, including ability to make a short video  
  • Have access to a digital video recording device to save and upload video/image files to OpenSpace, e.g., mobile phone/smartphone. 

While completing this course, you will cover the following essential areas:

  • Assist with WHS
  • Participate in sustainable work practices
  • Communicate in the workplace
  • Apply critical thinking
  • Support personal wellbeing at work
  • Design and produce business documents
  • Design and produce spreadsheets
  • Deliver and monitor services to customers
  • Provide advice on products and services
  • Assist with customer difficulties
  • Process customer complaints

Open Colleges has been helping Australians realise their potential for over 125 years, and they're now one of Australia's leaders in online education. In the last decade alone, they've helped over 450,000 students gain the skills to launch, change or take the next step in their careers. When you study with OC, you’ll graduate with a nationally recognised qualification that’ll help you find work across Australia. Their nationally recognised courses are designed by vocational experts, and you’ll learn job-ready skills from industry specialists. Online learning is all about flexibility, so they’ve designed their learning platform to be as flexible as possible. It’s available 24 hours a day, 7 days a week, so you can access it anytime you want. It’s designed to work around your lifestyle, not the other way around, so you can easily fit your study in with your other commitments.

The common misconception is that studying online means that you’re studying alone, but at Open Colleges, they take great pride in the superior support provided to their students. They make it easy for you to get support when you need it with their student support team available Monday to Friday via email, phone and Live Chat and on the weekends, via Live Chat (when available). They’re here, in tandem with trainers and assessors, to make sure you’re supported the whole way through your course, from the time you enrol right through to your graduation.

Where Will It Lead Me?

On completion of this course, you will gain a nationally recognised BSB30120 Certificate III in Business (Customer Engagement) qualification from Open Colleges. You will posses all the skills and confidence, as well as customer service skills, needed to start working in one of many available business administration and support positions available nationally.

Curious about where a career in business could take you? Potential job outcomes may include:

How Much Will It Cost?

Open Colleges offers flexible payment models to help make studying more affordable.

Choose to pay in full and save 10% on course fees, or opt for a 50/50 plan where you can pay half of your fees upfront and the balance as a payment plan. For extra flexibility there is also the Zip Money payment plan.

Zip Money payment plan - Open Colleges can assist by organising Zip Money to pay your course fees directly to us on your behalf, and you pay this loan back to Zip Money over an agreed period of time. Zip Money provides you flexible options of selecting a 24, 36 or 48 months interest-free, payment plan (dependant on which course you’re enrolling into) to suit your lifestyle, giving you more flexibility than ever before.

Open Colleges payment plans are interest free!

Enquire now to find out about other payment plans that can work for you.