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Service Design: Elevate
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Flexible payment plans are available for this course, making it easier to invest in your future. Enquire now to find out more!
Course Rundown
Service Designers aim to create seamless and efficient service experiences. They holistically look at multichannel customer interactions with your brand. This also involves organising behind-the-scenes resources that enable your service to be delivered – your employees, processes and systems.
This intensive, 100% online Service Design: Elevate course from Academy Xi prepares students to understand, refine and create services, and deliver a thoughtful brand experience. You’ll learn how to use essential service design methods, tools and techniques to create a new service experience, or improve an existing one. You’ll also learn how to conduct industry research; create customer journeys, experience maps and service blueprints; and develop effective and powerful pitches and presentations.
Each week focuses on new techniques and tools that can be applied in existing positions or used to begin a new career. You will complete a portfolio project, gain real-world experience and emerge ready to apply service design principles across a range of industries and disciplines.
This Service Design: Elevate course is ideal for professionals including but not limited to:
- Anyone working in a service-oriented role like customer service, financial services, public service, etc. who wants to make better use of their organisation’s resources and improve service delivery
- Professionals working in adjacent disciplines like UX, CX or Business Design and looking to expand their skill set and boost career prospects
- Entrepreneurs and small business owners who want to set their business apart by offering exceptional service delivery
- Anyone who wants to learn practical Service Design skills that they can apply right away
Eligibility
There are no formal prerequisites for this course, anyone can enrol.
FAQS
What You’ll Learn
While completing this Service Design: Elevate course from Academy Xi, you will cover the following modules:
- Module 1 – Intro to Service Design
- Module 2 – Design brief and project scoping
- Module 3 – Planning and conducting research
- Module 4 – Making sense of data
- Module 5 – Creating a service blueprint
- Module 6 – Ideation, aligning & envisioning
- Module 7 – Prototyping
- Module 8 – Testing and experimentation
- Module 9 – Roadmapping the future
- Module 10 – Selling it
Why study with Academy Xi
Get up to speed with some of the most in-demand skills when you study with Academy Xi and prepare to design a brighter future!
Boost your knowledge in all things digital and tech when you study online. From to Cyber Security to Graphic Design, UX and Data Analytics… their entire suite of courses are led by industry leaders and aim to give you the best head start.
Whether you’re a beginner or want to brush up on your studies, each session with Academy Xi will unlock new skills and techniques for you to implement right away.
Where Will It Lead Me?
Upon successful completion of this course you will receive a Service Design: Elevate course certificate from Academy Xi
Graduates are equipped with the skills needed to transform service design and delivery within their existing positions, or in entrepreneurial ventures such as startups.
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