Compare courses from top Australian unis, TAFEs and other training organisations.

How to Become An Admissions Clerk

Symbolic icon for Admissions Clerk profession

Sorry, we don't have any courses leading to a career as a Admissions Clerk for you at the moment. Please try searching again.

What is a Admissions Clerk

An Admissions Clerk is the welcoming face patients meet when they arrive at a hospital or health facility. They record and process all information needed for patient admissions and discharges. It is a busy, rewarding role that blends admin skills with real human connection. For those who enjoy helping others in a fast-paced environment, this is a great career to explore.

Admissions Clerks handle a lot in any given shift. They greet patients, record their details, and make sure everything is processed correctly. They answer phone calls, direct them to the right teams, and sort out any concerns that come up. Every day brings different challenges and fresh chances to make someone’s day better.

There are also plenty of clerical tasks that keep things ticking over. These include data entry, filing, mail dispatch, and photocopying. Good computer skills and an eye for detail help a lot in this role. The more clerks learn the systems, the faster and more confident they become.

The role is part of Australia’s health and social assistance sector, one of the country’s largest industries. Around 8,000 Australians work as Admissions Clerks nationally (Jobs and Skills Australia, 2025). Over half work part-time, which makes the role very flexible. It is a solid first step into healthcare administration with clear paths to grow.

Compare courses and programs in Business

Career Outlook for Admissions Clerk

Around 8,000 Australians work as Admissions Clerks, mainly in health care and social assistance (Jobs and Skills Australia, 2025). The workforce is 92% female with a median age of 48 years. About 53% work part-time, making this a flexible option for many. Full-time workers average around 40 hours per week.

Demand for Admissions Clerks is stable, according to Your Career (2025). Hospitals and health facilities need skilled admin staff to manage patient intake processes. Median weekly earnings are $1,175, or around $61,100 per year (Your Career, 2025). With experience, clerks can move into roles such as Office Manager, Medical Receptionist, or Health Administration Officer.

On this Article

Introduction

Average Salaries

Resources

Steps to Become an Admissions Clerk

Step 1: Complete Year 12 or Equivalent Secondary Education

Finish your secondary education to Year 12 level. This is the foundation most employers look for when hiring Admissions Clerks. Focus on English, computing, and any office or business subjects at your school. Completing Year 12 opens the door to vocational training and entry-level healthcare roles.

Step 2: Complete the Certificate III in Business (BSB30120) with a Medical Administration Specialisation

Enrol in the Certificate III in Business (BSB30120) at a TAFE or registered training organisation (RTO). Choose elective units focused on medical administration to gain skills relevant to hospital settings. This qualification takes around 12 months full-time or up to 2 years part-time. It covers medical terminology, data entry, patient records management, and workplace communication. Confirm delivery options and the current code at training.gov.au.

Step 3: Build Experience in Administration or Reception

Seek entry-level work in administration, reception, or customer service, ideally in a health or community services setting. Even general office experience builds the skills employers want. Look for roles as a receptionist, data entry clerk, or office assistant to gain transferable experience. Part-time or casual work during study is a great way to get started.

Step 4: Apply for Admissions Clerk Positions in Hospital Settings

Search for positions at public hospitals, private hospitals, and day procedure centres. When applying, highlight your Certificate III, any healthcare experience, and your customer service background. Tailor your resume to show data entry skills, computer literacy, and ability to work in a fast-paced setting. State health systems often advertise positions directly on their own websites.

Step 5: Grow Your Career Through Further Training

Once you are working as an Admissions Clerk, you can build toward senior positions through further study. Enrol in the Certificate IV in Business (BSB40120) to grow your management skills. A Diploma of Business (BSB50120) can then take you into health services coordination. Many health services also offer internal training programs to support career growth.

What does an Admissions Clerk do?

Admissions Clerks are busy from the moment their shift starts. They greet and direct patients, collect and record admission details, and keep phone lines running smoothly. When concerns come up, they step in to resolve them quickly and with care. Beyond patient contact, they also handle data entry, filing, mail, and other clerical tasks that keep the facility running. It is a hands-on role with real variety every day. Admissions Clerks often make a positive difference to patients who are going through a tough time.

Tasks

Admissions Clerks are often the first face patients see when they arrive at a hospital. The role blends patient care with hands-on admin, and no two shifts are exactly the same. Here is what Admissions Clerks typically do day to day.

  • Greet and welcome patients – direct them to the right staff or department.
  • Arrange and record admission details – collect and enter patient information into the hospital system.
  • Handle phone inquiries – answer, connect, and transfer calls as needed.
  • Resolve patient concerns – address complaints from patients and the public with a calm approach.
  • Complete clerical tasks – carry out data entry, filing, mail dispatch, and photocopying as required.

Skills for Success

Admissions Clerks use a solid set of skills every single day. Great communication is the most important one. They talk to patients, families, and health staff constantly, so being friendly and clear really matters. Attention to detail is just as vital, since patient records need to be accurate.

Data entry and computer skills also come into play regularly. Being able to handle multiple tasks at once, especially in a busy hospital, is a real strength. Organisational skills help clerks stay on top of admissions, calls, and admin tasks without dropping the ball. The role also rewards people who are patient, empathetic, and good under pressure.

Skills & Attributes

  • Clear communication skills
  • Attention to detail
  • Organisational skills
  • Customer service and patient care
  • Ability to handle confidential information
  • Data entry and records management
  • Problem-solving skills
  • Basic computer and software skills
  • Ability to work under pressure
  • Teamwork and collaboration
  • Time management
  • Adaptability in fast-paced environments

Average Salaries

Admissions Clerks in Australia earn median weekly earnings of $1,175, or around $61,100 per year (Your Career, 2025). Pay starts at around $50,000 for entry-level roles and can reach $80,000 for experienced workers. Salaries vary by state, employer, and level of experience.

min $50 K

max $80 K

av $61 K

About the author

Laura Atkinson - Course Finder Groups
Laura Atkinson

Laura Atkinson is an Account Management and SEM specialist at Course Finder Group with six years' experience in the Australian education sector. She works day to day with universities, TAFEs and independent training providers, which gives her a close view of how courses map to real career outcomes. She writes practical guidance on career pathways, choosing the right qualification and what to expect when moving into a new field.