How to Become An Ict Support Technician
5 Courses
An ICT Support Technician solves tech problems and keeps computer systems up and running. They work for businesses, schools, and government offices of all sizes. If you love tech and enjoy helping people, this is a great career to start in.
On a typical day, you might fix a network outage or set up a new work computer. You may also walk a colleague through a software issue. You install programs, set up hardware, and change systems to fit what users need.
ICT Support Technicians work in offices, hospitals, schools, and call centres. Just about every place that uses technology needs one. The variety of settings means you are always learning and facing fresh challenges.
About 77,900 people work in this field, with 2,300 new roles added each year (Jobs and Skills Australia, 2025). ICT support is a solid career with real growth ahead. It is also a stepping stone into networking, cyber security, and IT management.
Career Outlook for ICT Support Technician
ICT Support Technicians have strong career prospects in Australia. About 77,900 people work in this field, with 2,300 new positions added each year (Jobs and Skills Australia, 2025). This growth is driven by digital change across every sector, from healthcare to government to retail.
Most roles are full-time. In fact, 89% of technicians work full-time at an average of 40 hours per week (Jobs and Skills Australia, 2025). Weekly full-time pay sits at a median of $1,687 (ABS, May 2025), which works out to roughly $87,700 a year. The median age in the profession is 36, and 24% of the workforce is female.
ICT support is a solid entry point into the tech sector. Technicians who build their skills can move into networking, cyber security, IT management, and cloud roles. Demand for skilled support staff keeps growing. This means strong job security and real career growth.
About the author
Laura Atkinson is an Account Management and SEM specialist at Course Finder Group with six years' experience in the Australian education sector. She works day to day with universities, TAFEs and independent training providers, which gives her a close view of how courses map to real career outcomes. She writes practical guidance on career pathways, choosing the right qualification and what to expect when moving into a new field.
