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How to Become An Information Systems Officer

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What is a Information Systems Officer

An Information Systems Officer is the person who keeps an organisation’s information flowing. They answer inquiries, fix problems, and make sure staff and customers can access the data they need. It is a fast-paced, tech-forward role that makes a real difference every day.

You will find Information Systems Officers working in government agencies, banks, retail companies, and more. Daily tasks include logging inquiries, operating network systems, and helping people solve problems. No two days are quite the same, which makes this career a great fit for anyone who loves variety.

Technology is at the heart of the role. You will work with computer systems, communication tools, and data management software. Strong communication skills are just as important. You will be the go-to person for questions from all around the organisation.

Around 89,500 Australians work in this field right now (Jobs and Skills Australia, 2025). About 3,800 new positions are created each year, so the job market is healthy and growing. If you want a career that is both technical and people-focused, this could be your perfect match.

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Career Outlook for Information Systems Officer

Information Systems Officers are in demand right now. Around 89,500 Australians work in this field, with about 3,800 new positions added each year (Jobs and Skills Australia, 2025). That is steady growth across government, financial services, and retail. The median age in the profession is 36 years. About 64% of workers are women, which makes it one of the more gender-diverse roles in the ICT sector. Most officers work full-time, averaging 40 hours per week.

Digital transformation is changing what this role looks like. More organisations are moving their systems online and into the cloud. Information Systems Officers who can work with cloud platforms and data governance tools will be well placed. As AI tools grow more common in workplaces, officers who know how to use them will be even more valuable.

On this Article

Introduction

Average Salaries

Resources

Steps to Become an Information Systems Officer

Step 1: Complete the Certificate IV in Information Technology (ICT40120)

Enrol in the Certificate IV in Information Technology (ICT40120) at a TAFE or RTO. This takes around 12 months full-time. You will cover IT support, networking, data management, and fault-finding. TAFE providers in all states offer this course.

Step 2: Build Hands-On Experience in IT Support

After your Certificate IV, look for work experience or an entry-level role in IT support or information management. Aim for 6 to 12 months of hands-on work. Help desks, government agencies, and financial services firms are common entry points. Work placements through your RTO or TAFE are a good way to start.

Step 3: Advance to the Diploma of Information Technology (ICT50220)

Move on to the Diploma of Information Technology (ICT50220; confirm the current code on training.gov.au). This takes 12 to 18 months full-time, or up to two years part-time. It covers systems admin, network management, and project work. TAFE and private RTOs offer it face-to-face, online, and in blended formats.

Step 4: Obtain an Industry Certification

Add a key industry certification to your profile. The ITIL Foundation Certificate in IT Service Management is well regarded in Australian government and corporate roles. It can be done in four to five days through an approved provider. CompTIA A+ covers hardware and software support. It has no formal entry requirement and is available online.

Step 5: Join the Australian Computer Society (ACS) and Build Your Network

Join the Australian Computer Society (ACS) as a member. You will get access to CPD events, career tools, and a network of ICT professionals across Australia. Attend local branch events and industry forums to build contacts in your state. Being active in professional groups is a proven way to move from officer-level roles into senior or expert positions.

What does an Information Systems Officer do?

An Information Systems Officer keeps the information flow of an organisation running every day. They handle inquiries from staff and customers, respond to system faults, and make sure everyone has the data they need. They record and track all interactions to spot patterns and improve service. They also operate network systems, distribute information kits, and refer complex issues to the right experts.

Tasks

Information Systems Officers are busy people. Every day brings new inquiries, system issues, and chances to make a difference. Here is what you can expect to be doing in the role.

  • Answer inquiries about goods, services, availability, and pricing
  • Respond to technical problems and provide practical solutions
  • Record inquiries and complaints to track trends and improve service
  • Refer complex issues to team leaders or specialist advisers
  • Issue information kits, brochures, and forms to interested parties
  • Operate computer network and communication systems
  • Train users on how to get the most from information systems
  • Keep system documentation and records up to date

Skills for Success

To thrive as an Information Systems Officer, you need a good mix of tech and people skills. You will work with computer networks, databases, and communication systems every day. Being organised and able to explain things clearly to all kinds of people is just as important. Analytical thinking and a curiosity for technology will set you apart.

Attention to detail matters a lot in this role. When something goes wrong with a system, you need to log it accurately and act fast. Strong time management helps you juggle multiple tasks without dropping the ball. The more you keep up with new tech trends, the more valuable you become to your organisation.

Skills & Attributes

  • Strong verbal and written communication skills
  • Problem-solving and analytical thinking
  • Attention to detail and accuracy in record-keeping
  • Technical knowledge of information systems and networks
  • Data management and documentation skills
  • Customer service orientation
  • Time management and task prioritisation
  • Adaptability to new technologies and software
  • Knowledge of data protection and information security principles
  • Experience with computer network systems and communication tools
  • Ability to handle, log, and escalate complex inquiries
  • Organisational skills and process-following
  • Proficiency in office and information management software
  • Understanding of business processes and operations
  • Ability to work effectively within a team

Average Salaries

The average salary for an Information Systems Officer in Australia is around $93,800 per year (Glassdoor, June 2026). The broader Information Officers group earns a median of $1,462 per week, or about $76,024 per year (Jobs and Skills Australia, 2025). Entry-level roles start around $70,000. Senior and expert roles can pay $115,000 or more.

min $70 K

max $115 K

av $94 K

About the author

Laura Atkinson - Course Finder Groups
Laura Atkinson

Laura Atkinson is an Account Management and SEM specialist at Course Finder Group with six years' experience in the Australian education sector. She works day to day with universities, TAFEs and independent training providers, which gives her a close view of how courses map to real career outcomes. She writes practical guidance on career pathways, choosing the right qualification and what to expect when moving into a new field.