Compare courses from top Australian unis, TAFEs and other training organisations.

How to Become A Network Support Coordinator

1 Courses

Career outcome icon – Network Support Coordinator
Displaying 1 of 1 courses
What is a Network Support Coordinator

A Network Support Coordinator keeps an organisation’s network systems running well. It is a great career for tech-savvy people who love solving problems. They are the person teams rely on when network issues come up. They also help plan upgrades that make technology work better for everyone.

Day-to-day tasks include checking network health and tracking issues before they grow. They work with different teams to make sure network services meet business needs. Teaching staff on network rules and safe practices is also part of the role. Every day brings new chances to grow and learn.

Common tasks include keeping records of network setups and helping plan hardware upgrades. Coordinators manage user access and security to protect data. The team aspect is one of the best parts of this career. Working with other IT professionals builds skills fast and keeps the work exciting.

As skills grow, a Network Support Coordinator can move into more senior IT roles. Options include network security, cloud work, or network management. This career offers a strong base and opens up exciting paths in tech. With the right training and drive, there are many places this career can lead.

Start your study journey in It

Career Outlook for Network Support Coordinator

A career as a Network Support Coordinator is a smart choice for people with a passion for tech. Most workers in the ICT Support Technicians group are around 36 years old. Full-time work is the norm, with an average of 40 hours per week (ABS, 2025). Both permanent and contract roles are common, depending on the employer.

Around 77,900 people work in the ICT Support Technicians group in Australia (Jobs and Skills Australia, 2025). The group adds about 2,300 new jobs each year. Future demand is rated as strong, which means this is a stable career with real job security. The low unemployment rate in this field is another plus for those starting out.

As businesses keep building out their digital infrastructure, demand for skilled Network Support Coordinators will stay high. This career also leads to exciting paths in areas like network security and cloud computing. For young professionals keen on tech, this is a great place to start and grow.

On this Article

Introduction

Average Salaries

Resources

Steps to Become a Network Support Coordinator

Step 1: Complete the Certificate IV in Information Technology (Networking) ICT40120

Enrol in the Certificate IV in Information Technology (Networking) ICT40120 at a TAFE or registered training organisation (RTO). This takes 12 to 18 months full-time or up to two years part-time. It covers network design, hardware setup, fault-fixing, and security basics. It is the standard entry-level qualification for network support roles in Australia.

Step 2: Build experience in entry-level IT support roles

Apply for roles such as help desk officer, ICT technician, or desktop support analyst after finishing your qualification. Most Network Support Coordinators spend one to three years in these roles first. This hands-on work builds core skills in ticketing systems, hardware support, and user communication. Internships during study also count as valid experience.

Step 3: Earn an industry certification

Add a vendor certification to boost your job prospects. CompTIA Network+ is a vendor-neutral option that proves your core networking skills to employers. The Cisco Certified Network Associate (CCNA) is also widely valued by Australian employers in this field. Both can be finished online in three to six months of self-study.

Step 4: Consider a Diploma or degree for senior roles

A Diploma of Information Technology (confirm the current code on training.gov.au) takes one to two years at a TAFE or RTO. A Bachelor of Information Technology takes three years at university. Both open doors to senior roles in network management, project work, and IT service delivery. They also build skills in systems design and business planning.

Step 5: Join a professional association

Apply for membership with the Australian Computer Society (ACS) once you have a qualification and some work experience. ACS membership shows employers you meet the ICT industry’s professional standards. It also gives access to local events, training, and a network of ICT professionals across Australia.

What does a Network Support Coordinator do?

A Network Support Coordinator keeps an organisation’s network systems working well every day. They check network performance, fix issues fast, and give technical support to users. They work with IT teams to carry out upgrades and keep network records up to date. They also talk with key people across the business to make sure network services meet real needs. The focus is on fixing problems before they grow and keeping everything running at its best.

Tasks

A Network Support Coordinator is vital to keeping an organisation’s network running well and safely. This role blends technical skill with good people skills. Working with IT teams and end users, coordinators fix issues and roll out solutions. They keep the network running at its best. Here is a look at the key tasks in this exciting career.

  • Monitor Network Performance – Check the health of network systems regularly to keep them running well.
  • Troubleshoot Issues – Find and fix network problems, including connectivity issues and hardware faults.
  • Coordinate Maintenance – Plan and oversee routine maintenance and upgrades of network gear and software.
  • Document Procedures – Keep clear records of network setups, changes, and troubleshooting steps.
  • Assist Users – Help end users resolve connectivity issues and get the most from network resources.
  • Implement Security Measures – Work with security teams to make sure network security is strong and up to date.
  • Collaborate with IT Teams – Work with other IT professionals to plan and carry out network projects.
  • Train Staff – Teach employees best practices for using network resources and staying secure.
  • Check New Technologies – Research and assess new networking tech that could improve the organisation’s setup.
  • Prepare Reports – Write up reports on network performance, incidents, and fixes for management review.

Skills for Success

To work as a Network Support Coordinator, a solid grasp of networking basics is needed. This means knowing how network protocols, hardware, and software work together. Strong problem-solving skills help with finding and fixing network issues fast. A good grasp of cybersecurity keeps network systems safe and reliable.

Great communication skills make a big difference in this role. Coordinators share technical ideas with team members and clients in plain language. Being organised helps when handling many projects at once. A willingness to keep learning new tech will open doors throughout this career.

Skills & Attributes

  • Strong knowledge of networking concepts and protocols
  • Skill in troubleshooting and fixing network issues
  • Clear communication with clients and team members
  • Ability to manage several tasks and projects at once
  • Attention to detail and strong analysis skills
  • Experience with network monitoring tools and software
  • Knowledge of cybersecurity principles and best practices
  • Ability to work well in a team
  • Good organisation and time management
  • Adaptability to new technologies and processes
  • Customer service focus
  • Basic project management skills
  • Technical writing for clear documentation

Average Salaries

Network Support Coordinators in Australia earn around $85,000 a year on average (ABS, Survey of Employee Earnings and Hours, May 2025). Entry-level pay starts from about $65,000. Senior coordinators can earn up to $110,000. Pay rises with experience, certifications, and employer size.

min $65 K

max $110 K

av $85 K

About the author

Laura Atkinson - Course Finder Groups
Laura Atkinson

Laura Atkinson is an Account Management and SEM specialist at Course Finder Group with six years' experience in the Australian education sector. She works day to day with universities, TAFEs and independent training providers, which gives her a close view of how courses map to real career outcomes. She writes practical guidance on career pathways, choosing the right qualification and what to expect when moving into a new field.