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Office Assistant Resume: Example, Template + How to Write One in Australia

Office Assistant Resume Guide + Examples Australia
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Office Assistant Resume Examples and How to Write

Standing out in Australia’s competitive Office Assistant job market requires more than just basic administrative skills—your resume must showcase your organisational abilities, technical proficiency, and customer service excellence to capture employers’ attention. Whether you’re entering the workforce for the first time, transitioning from another field, or seeking to advance your administrative career, a well-crafted resume is your key to securing interviews with Australian employers.

This comprehensive guide provides everything you need to create a professional Office Assistant resume that highlights your administrative expertise, communication skills, and problem-solving abilities. From real resume examples to formatting tips tailored for the Australian job market, you’ll learn how to present your office management capabilities in a way that gets recruiters’ attention on platforms like Seek and LinkedIn AU.

Office Assistant Resume (Text Version)

MICHELLE CHEN
Office Assistant
Mobile: 0412 789 123 | Email: [email protected]
LinkedIn: linkedin.com/in/michellechen | Location: Sydney, NSW

PROFESSIONAL SUMMARY
Organised and detail-oriented Office Assistant with 3+ years of experience supporting busy office environments. Proven track record of improving office efficiency by 30% through streamlined filing systems and digital document management. Skilled in customer service, appointment scheduling, and multi-tasking across administrative functions with strong proficiency in Microsoft Office Suite and database management.

WORK EXPERIENCE

Office Assistant | Premier Business Solutions | March 2022 – Present
• Provide comprehensive administrative support to team of 15+ staff members
• Manage multi-line phone system, greeting 50+ visitors and callers daily with professional courtesy
• Maintain electronic filing system and databases, improving document retrieval time by 40%
• Coordinate meeting schedules and travel arrangements for senior management
• Process invoices and maintain expense records with 99.8% accuracy
• Assist with recruitment processes including resume screening and interview coordination

Receptionist/Administrative Assistant | City Law Partners | June 2020 – March 2022
• Welcomed clients and managed appointment bookings for 8 solicitors
• Prepared correspondence and legal documents using firm templates
• Maintained client files and ensured confidentiality compliance
• Handled billing inquiries and processed payments
• Coordinated office supplies ordering, reducing costs by 15% through vendor negotiations

Customer Service Representative | Australian Retail Group | January 2020 – June 2020
• Provided exceptional customer service via phone, email, and in-person interactions
• Processed orders and returns, maintaining 95% customer satisfaction rating
• Assisted with inventory management and stock control procedures

EDUCATION
Certificate III in Business Administration | TAFE NSW Sydney | 2019
Higher School Certificate | Parramatta High School | 2018

TECHNICAL SKILLS
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Database management (Access, CRM systems)
• Document management systems
• Multi-line telephone systems
• Accounting software (MYOB, Xero basics)
• Calendar and appointment scheduling software
• Email management and filing systems
• Basic graphic design (Canva, Adobe basics)

KEY COMPETENCIES
• Exceptional organisational and time management skills
• Professional written and verbal communication
• Customer service excellence
• Attention to detail and accuracy
• Ability to work independently and as part of a team
• Confidentiality and discretion handling sensitive information

What is The Best Format for an Office Assistant Resume?

The reverse chronological format works best for Office Assistant resumes as it clearly demonstrates your career progression and administrative experience development. This format allows Australian employers to quickly assess your most recent achievements and skill growth in office environments.

For optimal presentation, use a professional font like Arial or Calibri in 11-12pt for body text and 14-16pt for headings. Maintain 1-inch margins with adequate white space to ensure readability. Always save your resume as a PDF unless the employer specifically requests another format, as PDFs preserve formatting across different systems and devices.

Your Office Assistant resume should include these essential sections:

Header: Include your full name, phone number, professional email address, LinkedIn profile, and city/state. Ensure your email address is professional—avoid nicknames or casual handles.

Professional Summary: A 3-4 line overview highlighting your administrative experience, key skills, and quantifiable achievements that demonstrate your value to potential employers.

Work Experience: List your roles in reverse chronological order, focusing on administrative accomplishments, efficiency improvements, and measurable results that showcase your office management capabilities.

Education: Include relevant qualifications, certificates, and training programs. For Office Assistant roles, practical skills and experience often carry more weight than formal degrees.

Other Sections: Consider adding technical skills, key competencies, professional development, or volunteer experience sections to strengthen your administrative profile.

What Experience Should Be on Your Office Assistant Resume?

Your Office Assistant resume should emphasise administrative achievements, process improvements, and customer service excellence that demonstrate your ability to keep office operations running smoothly. Focus on specific examples of organising systems, managing schedules, supporting teams, and handling multiple priorities that showcase your administrative competence and reliability.

Highlight experience with office software, database management, customer interactions, and any specialised administrative tasks relevant to your target industry. Include examples of problem-solving, initiative-taking, and collaboration with colleagues that demonstrate your proactive approach to office support. Don’t forget to mention confidentiality handling, accuracy in data entry, and any cost-saving or efficiency improvements you’ve implemented.

Correct Example:
Office Assistant | Melbourne Marketing Agency | 2021 – Present
• Coordinate daily operations for 20-person creative team, managing calendars and project deadlines
• Streamlined client filing system, reducing document search time by 50% and improving client response times
• Process 200+ invoices monthly with 99.5% accuracy using MYOB accounting software
• Manage reception duties including greeting 30+ clients daily and coordinating meeting room bookings

Wrong Example:
Office Assistant | Melbourne Marketing Agency | 2021 – Present
• Answered phones and greeted visitors
• Did filing and general office work
• Helped other staff members when needed
• Completed various administrative tasks

Entry-Level Office Assistant Resume Samples (Experience)

For entry-level Office Assistant positions, focus on relevant volunteer work, internships, customer service experience, and transferable skills from other roles. Highlight any exposure to office environments, software proficiency, and situations where you’ve demonstrated organisational or communication skills.

Correct Example:
Administrative Intern | Brisbane Chamber of Commerce | 2023
• Assisted with member database updates, ensuring 100% accuracy across 500+ business records
• Supported event coordination for quarterly networking functions with 150+ attendees
• Created filing system for membership documents, improving office organisation and accessibility
• Provided phone and email support to members, achieving 98% positive feedback ratings

Wrong Example:
Office Intern | Brisbane Chamber of Commerce | 2023
• Worked in office environment gaining experience
• Learned about business operations
• Observed administrative procedures
• Completed assigned tasks and projects

How to Write the Education Section for Your Office Assistant Resume

Education for Office Assistant roles should demonstrate your foundation in business principles, communication skills, and administrative procedures. While formal degrees aren’t always required, relevant certificates and training show employers your commitment to developing professional administrative capabilities. Include any business administration qualifications, computer training, or customer service certifications that align with office assistant responsibilities.

Office Assistant Resume Example (Education)

EDUCATION & TRAINING
Certificate IV in Business Administration | TAFE Queensland | 2022
Relevant Units: Business Communication, Records Management, Customer Service Excellence

Certificate III in Business | Box Hill Institute | 2021

PROFESSIONAL DEVELOPMENT
• Advanced Microsoft Excel Training – 2023
• Customer Service Excellence Workshop – Australian Institute of Management 2023
• GDPR and Privacy Training – 2022

How to Write the Skills Section for Your Office Assistant Resume

The skills section is vital for Office Assistant resumes as it demonstrates your technical proficiency and administrative competencies to potential employers. Include 15-20 relevant skills that encompass software proficiency, communication abilities, organisational skills, and customer service capabilities. Balance technical skills with interpersonal abilities, as Office Assistants need both technical competence and strong people skills to succeed in diverse office environments.

Office Assistant Resume Skills (Hard Skills)

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Database management and data entry
• Accounting software (MYOB, Xero, QuickBooks)
• Document management systems
• Multi-line telephone systems
• Email management and organisation
• Calendar and appointment scheduling
• Invoice processing and accounts payable
• Filing systems and record keeping
• Basic bookkeeping and financial administration
• CRM software operation
• Presentation preparation and formatting
• Travel booking and coordination
• Office equipment operation (printers, scanners, copiers)
• Basic website content management

Office Assistant Resume Skills (Soft Skills)

• Exceptional organisational and time management
• Professional written and verbal communication
• Customer service excellence
• Attention to detail and accuracy
• Multi-tasking and priority management
• Problem-solving and initiative taking
• Teamwork and collaboration
• Confidentiality and discretion
• Adaptability and flexibility
• Stress management in busy environments

How to Pick the Best Office Assistant Skills:

1. Analyse the specific job advertisement and match your skills to the requirements and software mentioned
2. Research the company and industry to understand their likely administrative needs and systems
3. Include a mix of technical skills (60%) and interpersonal skills (40%)
4. Prioritise skills you can confidently demonstrate through specific examples or achievements
5. Focus on skills that show versatility and ability to handle diverse administrative responsibilities
6. Include both traditional office skills and modern digital competencies to show you’re current with workplace technology

Office Assistant Resume Examples (Skills)

ADMINISTRATIVE COMPETENCIES
• Microsoft Excel Proficiency: Created automated expense tracking spreadsheets, reducing monthly reporting time by 3 hours
• Database Management: Maintained client database of 1,000+ records with 99.8% accuracy across multiple platforms
• Customer Service Excellence: Achieved 97% customer satisfaction rating while managing reception duties for high-volume office
• Process Improvement: Redesigned filing system resulting in 45% faster document retrieval and improved office efficiency

Should I Add Bonus Sections to My Office Assistant Resume?

Additional sections can significantly strengthen your Office Assistant resume by demonstrating professional development, technical certifications, and well-rounded capabilities that extend beyond basic administrative duties. Consider including relevant volunteer experience, professional development courses, or additional certifications that showcase your commitment to excellence and continuous learning.

Valuable bonus sections for Office Assistants include professional development and training, which show your commitment to improving your administrative skills. Volunteer experience can demonstrate leadership, organisation, and community involvement. Professional associations or certifications in areas like project management or customer service can differentiate you from other candidates. Language skills are particularly valuable in Australia’s multicultural business environment.

Office Assistant Resume Examples (Other Sections)

PROFESSIONAL DEVELOPMENT
Project Management Fundamentals | Australian Institute of Project Management | 2023
Advanced Customer Service Training | CRM Institute Australia | 2022

VOLUNTEER EXPERIENCE
Administrative Coordinator | Local Charity Foundation | 2021 – Present
• Manage donor database and coordinate fundraising event logistics
• Prepare monthly newsletters and maintain social media presence
• Coordinate volunteer schedules for 50+ regular volunteers

ADDITIONAL SKILLS
• Fluent in Mandarin (spoken and written)
• Basic graphic design using Canva and Adobe Creative Suite
• Event planning and coordination experience

Wrong Example:
HOBBIES
• Reading novels and magazines
• Watching movies and TV shows
• Shopping and spending time with friends
• Travelling when possible

Tip: Include sections that demonstrate professional skills or qualities relevant to office work, such as volunteer administrative roles, professional development courses, language skills, or technical certifications. Focus on experiences that show initiative, reliability, and skills transferable to office environments.

How to Write an Office Assistant Resume Objective or Resume Summary

A compelling professional summary is essential for Office Assistant resumes as it immediately communicates your administrative capabilities, experience level, and key achievements to Australian employers. Your summary should highlight your years of experience, core administrative competencies, and quantifiable accomplishments in 3-4 concise lines.

Focus on specific administrative skills, software proficiency, and measurable improvements you’ve made to office operations. Include your experience with customer service, team support, and any specialised administrative areas relevant to your target role. Avoid generic statements and instead emphasise concrete achievements that demonstrate your value as a reliable and efficient office support professional.

Office Assistant Resume Summary Examples

Correct Example:
Detail-oriented Office Assistant with 4+ years of experience providing comprehensive administrative support in fast-paced business environments. Proven track record of improving office efficiency by 35% through digital filing systems and process streamlining. Expertise in Microsoft Office Suite, customer service excellence, and multi-tasking across diverse administrative functions, consistently maintaining 99% accuracy in data entry and document management.

Wrong Example:
Experienced Office Assistant looking for a challenging role where I can use my skills and grow my career. I have good organisational abilities and enjoy working in office environments. I’m a reliable team player who works well with others and can learn new systems quickly.

For entry-level Office Assistant positions, focus on relevant education, transferable skills from other roles, enthusiasm for administrative work, and any practical experience gained through internships or volunteer work.

Entry-Level Office Assistant Resume Summary Examples

Correct Example:
Motivated recent business administration graduate with Certificate IV qualification and 6 months internship experience in professional office environments. Strong foundation in Microsoft Office Suite, customer service principles, and office organisation systems. Demonstrated ability to manage multiple priorities while maintaining attention to detail and professional communication standards.

Wrong Example:
Recent graduate seeking an entry-level Office Assistant position to start my career in administration. I have studied business subjects and am eager to learn on the job. I’m organised and friendly, and I believe I would be a good fit for office work.

How to Update Your LinkedIn Profile When Updating Your Office Assistant Resume

Maintaining consistency between your resume and LinkedIn profile is crucial in Australia’s competitive administrative job market, where 71% of employers use LinkedIn to evaluate Office Assistant candidates. When updating your resume, ensure your LinkedIn profile reflects the same administrative achievements, technical skills, and professional experience to create a cohesive professional narrative across all platforms.

LinkedIn’s format allows for more detailed descriptions of your administrative projects, office improvements, and team support initiatives than your resume. Use this opportunity to expand on process improvements you’ve implemented, customer service excellence examples, and collaborative projects that demonstrate your contribution to workplace efficiency and team success.

LinkedIn Headline Optimisation for Office Assistants

Effective LinkedIn Headlines:
• “Office Assistant | Administrative Expert | Streamlining Operations & Supporting Teams | Sydney-Based”
• “Experienced Office Assistant | Customer Service Excellence | Microsoft Office Specialist | Seeking Growth Opportunities”
• “Administrative Professional | 5+ Years Experience | Database Management & Process Improvement | Available for Melbourne Roles”

Ineffective LinkedIn Headlines:
• “Office Assistant at ABC Company”
• “Administrative Worker Looking for New Opportunities”
• “Experienced in Office Work and Customer Service”

LinkedIn Summary vs Resume Summary: Key Differences

Your LinkedIn summary should adopt a more conversational tone while maintaining professionalism, allowing you to discuss your career journey, administrative philosophy, and workplace contributions in greater detail. Unlike your resume summary’s concise format, LinkedIn summaries can be 3-5 paragraphs, enabling you to share specific examples of problem-solving, team collaboration, and office improvements.

Include Australian workplace context such as experience with local business practices, understanding of Australian employment standards, or collaboration with diverse teams in multicultural offices. This localisation demonstrates your familiarity with Australian workplace culture and professional expectations.

Showcasing Office Assistant Experience on LinkedIn

LinkedIn’s experience section allows you to expand your resume bullet points into comprehensive descriptions that detail your administrative approach, problem-solving methods, and team collaboration style. Include specific examples of office challenges you’ve overcome, systems you’ve implemented, and relationships you’ve built with colleagues and clients.

Utilise LinkedIn’s media upload feature to showcase professional achievements such as certificates, training completions, or process improvement documentation that provides evidence of your administrative capabilities and commitment to professional development. Visual content helps employers quickly assess your technical skills and attention to professional presentation.

LinkedIn Skills and Endorsements for Office Assistants

Prioritise LinkedIn skills that align with current Australian office environment demands, focusing on high-value administrative competencies like project coordination, customer relationship management, digital document management, and cross-functional team support. Actively seek endorsements from supervisors, colleagues, and clients who can validate your administrative competencies and collaborative abilities.

Consider highlighting skills that demonstrate your value to modern workplaces, such as remote work coordination, digital communication tools, process improvement, and change management. These competencies are increasingly important as Australian offices evolve and adapt to new working arrangements.

LinkedIn Profile Tips for Australian Office Assistants

Optimise your LinkedIn profile for Australian employers by including location-specific keywords and demonstrating understanding of local business practices and workplace expectations. Engage with Australian professional groups such as “Australian Administrative Professionals” or industry-specific networks relevant to your target sectors.

Regularly share insights about administrative best practices, celebrate professional development achievements, and comment on workplace efficiency trends. This active engagement demonstrates your commitment to professional growth and helps establish your expertise within the Australian administrative professional community.

Creating an effective Office Assistant resume requires balancing technical competencies with demonstrated achievements in supporting office operations and team productivity. By following this guide’s formatting recommendations, incorporating relevant Australian workplace expectations, and highlighting your administrative accomplishments and customer service excellence, you’ll be well-positioned to capture the attention of employers and hiring managers.

Remember that your resume works together with other application materials to present your complete professional story. Consider developing a compelling cover letter that expands on your administrative philosophy and specific interest in the target organisation. Additionally, stay informed about current administrative opportunities and salary expectations by regularly reviewing positions on job boards and connecting with Australian recruitment specialists.

For additional professional development and networking opportunities, consider engaging with professional organisations such as local business networks or administrative professional groups that can provide valuable insights into the Australian job market and emerging trends in office administration and support roles.