Clerical Worker Resume Examples and How to Write
Are you struggling to secure interviews for Clerical Worker positions in Australia? You’re not alone. The administrative support sector demands reliable professionals who can handle diverse office tasks, maintain accurate records, and provide excellent customer service whilst juggling multiple priorities and deadlines. Whether you’re entering the workforce for the first time, returning after a career break, or transitioning from other industries, crafting an effective Clerical Worker resume is crucial to demonstrating your organisational skills and attention to detail.
This comprehensive guide will walk you through everything you need to know about creating an effective Clerical Worker resume tailored for the Australian job market. From showcasing your administrative capabilities and computer literacy to demonstrating your ability to support office operations and communicate effectively with diverse stakeholders, we’ll help you build a resume that captures the attention of hiring managers across government departments, corporate offices, healthcare facilities, and small businesses throughout Australia.
Clerical Worker Resume (Text Version)
Jennifer Adams
Clerical Worker | Administrative Support & Data Management
📧 [email protected] | 📱 0412 345 678
🔗 linkedin.com/in/jenniferadams-clerical | 📍 Melbourne, VIC
💻 Advanced Excel Skills | Microsoft Office Certified | Customer Service Focused
PROFESSIONAL SUMMARY
Reliable and detail-oriented Clerical Worker with 5+ years of comprehensive administrative experience across healthcare, education, and corporate environments. Proven track record of maintaining 99.8% accuracy in data entry whilst processing 200+ documents daily and providing exceptional customer service to diverse clientele. Expert in Microsoft Office Suite with advanced Excel proficiency including pivot tables, VLOOKUP functions, and database management. Skilled in multi-tasking, appointment scheduling, and records management with strong ability to maintain confidentiality and support busy office operations under pressure.
PROFESSIONAL EXPERIENCE
Senior Clerical Officer | Melbourne Health, Melbourne | Mar 2021 – Present
– Process patient admissions and medical records for busy metropolitan hospital, managing 150+ patient files daily with 99.9% accuracy
– Coordinate appointment scheduling across 12 medical departments using hospital management system, reducing patient wait times by 15%
– Maintain confidential patient databases and insurance claim documentation ensuring compliance with privacy legislation and HIPAA requirements
– Provide front-desk customer service to patients and families, handling inquiries, complaints, and emergency situations with professionalism and empathy
– Train new clerical staff on hospital procedures, software systems, and patient confidentiality protocols, contributing to smooth onboarding process
– Assist with insurance verification and Medicare claims processing, achieving 95% first-time approval rate for submitted claims
Administrative Assistant | Victorian Department of Education, Melbourne | Jun 2019 – Feb 2021
– Supported school administration team managing student records, enrolment processes, and parent communication for 850-student primary school
– Created and maintained filing systems for student records, staff documents, and compliance materials, improving document retrieval efficiency by 40%
– Processed purchasing orders and expense reports totalling $120K annually, ensuring budget compliance and proper documentation
– Coordinated school events and parent meetings, managing logistics for gatherings of up to 200 attendees
– Operated multi-line phone system and provided reception services, greeting visitors and directing inquiries to appropriate staff members
Data Entry Clerk | ANZ Bank, Melbourne | Sep 2018 – May 2019
– Performed high-volume data entry for customer account information and transaction processing, maintaining 99.7% accuracy across 300+ daily entries
– Updated customer contact details and account changes in banking system, ensuring data integrity and compliance with banking regulations
– Assisted with account reconciliation and discrepancy resolution, working with customer service team to resolve issues within 24-hour timeframes
– Processed loan application documentation and credit checks, supporting lending team with administrative requirements
Receptionist / Clerical Assistant | Smith & Associates Law Firm, Melbourne | Jan 2017 – Aug 2018
– Managed front office operations for busy legal practice, greeting clients, answering phones, and maintaining appointment schedules for 6 solicitors
– Prepared legal documents including correspondence, contracts, and court filings using legal templates and formatting requirements
– Maintained client files and case documentation with strict attention to confidentiality and legal compliance requirements
– Coordinated court appearances and client meetings, ensuring all parties received timely notifications and necessary documentation
EDUCATION & CERTIFICATIONS
Certificate III in Business Administration | TAFE Victoria | 2016 – 2017
– Relevant coursework: Business Communication, Records Management, Customer Service, Office Administration
– Practical training in Microsoft Office Suite, database management, and professional communication
– Work placement: 80 hours at Melbourne City Council customer service centre
Certificate II in Information Technology | Box Hill Institute | 2015 – 2016
– Foundation training in computer systems, software applications, and digital literacy
– Basic database management and spreadsheet applications
Professional Certifications:
– Microsoft Office Specialist (Word, Excel, PowerPoint) – Current
– Customer Service Excellence Certificate – Australian Institute of Management
– Privacy and Confidentiality Training – Healthcare Compliance
CORE COMPETENCIES
Administrative Skills: Data entry, filing systems, appointment scheduling, document preparation, records management
Computer Proficiency: Microsoft Office Suite, database systems, email management, internet research
Customer Service: Phone etiquette, client reception, complaint resolution, professional communication
Office Operations: Multi-line phones, photocopying, mail processing, inventory management, office equipment
KEY ACHIEVEMENTS
• Maintained 99.8% data entry accuracy across 50,000+ processed documents over 5+ years
– Reduced appointment scheduling conflicts by 35% through improved coordination systems
– Achieved 100% compliance record in privacy and confidentiality audits across healthcare roles
– ‘Employee of the Month’ – Melbourne Health Administrative Excellence (March 2023)
– Perfect attendance record for 18 consecutive months (2022-2023)
What is The Best Format for a Clerical Worker Resume?
For Clerical Worker positions in Australia, the reverse chronological format is ideal as it clearly demonstrates your progressive experience in administrative roles whilst showcasing your reliability and career development. This format allows employers to easily track your growth in clerical responsibilities and administrative capabilities.
Key formatting guidelines:
Font and Size: Use clean, professional fonts like Calibri, Arial, or Times New Roman. Keep your name and contact information in 16-18pt font, section headings in 14pt, and body text in 11-12pt for optimal readability across different viewing platforms.
Margins and White Space: Maintain 2.5cm margins with adequate white space between sections. This creates a neat, organised appearance that reflects the attention to detail expected in clerical roles.
File Type: Always submit as PDF unless specifically requested otherwise. This preserves your formatting integrity when viewed by different hiring managers and applicant tracking systems.
Essential Resume Sections:
Header: Include your full name, professional title (Clerical Worker, Administrative Assistant, etc.), phone number, email address, LinkedIn profile, location, and key skills or certifications.
Professional Summary: A concise 3-4 line overview highlighting your years of clerical experience, key administrative skills, accuracy achievements, and areas of expertise.
Professional Experience: Your work history emphasising administrative responsibilities, data management tasks, customer service achievements, and measurable contributions to office operations.
Education & Certifications: Relevant qualifications in business administration, information technology, or related fields that support your clerical capabilities.
Other Sections: Core competencies, key achievements, and additional skills that demonstrate your comprehensive administrative abilities.
What Experience Should Be on Your Clerical Worker Resume?
Your experience section must demonstrate your capability to handle diverse administrative tasks, maintain accuracy under pressure, and support efficient office operations. Focus on roles that showcase your attention to detail, reliability, customer service skills, and proficiency with office systems and procedures.
What to include:
• Data entry and records management experience with accuracy rates
– Customer service and reception duties with client interaction volumes
– Administrative support tasks including scheduling and correspondence
– Office equipment operation and software proficiency
– Filing systems and document management responsibilities
– Compliance and confidentiality handling in sensitive environments
– Multi-tasking abilities and deadline management achievements
Correct Example:
Clerical Officer | Services Australia, Brisbane | Apr 2020 – Present
– Process Centrelink applications and benefit claims for 80+ clients daily, maintaining 99.5% accuracy in data entry and document verification
– Manage client inquiries via phone and in-person service, handling average 120 customer interactions daily with 94% satisfaction rating
– Update government databases and client records using multiple software systems, ensuring compliance with privacy legislation and departmental procedures
– Coordinate appointment scheduling across 5 service officers, reducing client wait times by 25% through efficient booking systems
– Prepare correspondence and official documentation including letters, forms, and benefit determination notices
– Assist with new staff training on government procedures, software systems, and customer service protocols
Wrong Example:
Clerical Worker | Government Office, Brisbane | 2020 – Present
– Did various office tasks and paperwork
– Answered phones and helped customers
– Used computers for different jobs
– Filed documents and kept records
– Worked with other staff on projects
Entry-Level Clerical Worker Resume Samples [Experience]
For candidates new to clerical work, emphasise any administrative experience, customer service roles, volunteer work, or relevant skills gained through education and training programs.
Entry-Level Correct Example:
Administrative Trainee | City of Adelaide, Adelaide | Jan 2023 – Present
– Support council administration team processing parking permits, rate notices, and public inquiries under supervision
– Perform data entry for property records and council databases, achieving 98% accuracy during training period
– Assist with reception duties including greeting visitors, answering phones, and directing inquiries to appropriate departments
– Maintain filing systems for council documents and correspondence, implementing improved organisation methods
– Process routine correspondence and prepare standard letters using council templates and procedures
Customer Service Representative | Telstra Store, Adelaide | Jun 2022 – Dec 2022
– Provided customer service for mobile phone and internet services, handling account inquiries and technical support
– Processed customer payments and account changes using retail point-of-sale systems
– Maintained accurate customer records and service documentation
– Achieved monthly sales targets whilst maintaining high customer satisfaction scores
– Gained experience in conflict resolution and problem-solving with diverse clientele
Entry-Level Wrong Example:
Part-time Job | Local Business, Adelaide | 2022-2023
– Helped with office work and customer service
– Used computer for basic tasks
– Answered phones sometimes
– Want to work in clerical position
– Good with people and learning new things
How to Write the Education Section for Your Clerical Worker Resume
The education section is important for Clerical Worker roles as it demonstrates your foundation in business administration, computer skills, and professional communication. Australian employers value relevant qualifications and practical training that support efficient office operations and professional service delivery.
Include your business-related qualifications, computer training, and any professional development that validates your clerical capabilities. For entry-level positions, educational achievements and practical training should be highlighted prominently.
Clerical Worker Resume Example [Education]
Certificate IV in Business Administration | TAFE NSW, Sydney | 2020 – 2021
– Relevant coursework: Advanced Business Communication, Database Management, Customer Relations, Office Procedures
– Practical training: Microsoft Office Suite, records management, professional correspondence
– Work placement: 120 hours at NSW Health administrative offices
– Final project: “Implementing Digital Filing Systems for Small Business Efficiency” (Distinction)
Certificate III in Business | TAFE NSW, Sydney | 2019 – 2020
– Foundation studies in business operations, customer service, and administrative procedures
– Computer applications training including Word processing, spreadsheets, and database basics
– Professional communication and workplace skills development
Professional Development:
– Microsoft Excel Advanced Functions Workshop – Sydney Community College (2023)
– Customer Service Excellence Training – Australian Institute of Management (2022)
– Privacy and Data Protection in the Workplace – Online Professional Development (2021)
High School Education:
– Higher School Certificate (HSC) – Parramatta High School (2018)
– Relevant subjects: Business Studies, Information Processes & Technology, English
How to Write the Skills Section for Your Clerical Worker Resume
The skills section is crucial for Clerical Worker resumes as it demonstrates your proficiency across administrative tasks, computer applications, and interpersonal communication. Include 15-20 skills that showcase your comprehensive abilities relevant to modern office environments and administrative support roles.
Balance technical computer skills with administrative competencies and interpersonal abilities. Australian employers seek clerical workers who combine strong technical proficiency with excellent communication skills and attention to detail.
Clerical Worker Resume Skills (Hard Skills)
• Computer Applications: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, database management
– Data Management: Data entry, spreadsheet creation, database updates, records maintenance, file organisation
– Administrative Systems: Appointment scheduling software, customer relationship management (CRM), inventory systems
– Communication Tools: Multi-line phone systems, email management, video conferencing platforms, online chat systems
– Document Processing: Word processing, report formatting, correspondence preparation, form completion
– Office Equipment: Photocopiers, scanners, printers, fax machines, binding equipment, laminating machines
– Financial Processing: Invoice processing, expense reporting, basic bookkeeping, payment processing
– Research Skills: Internet research, information verification, data compilation, report preparation
Clerical Worker Resume Skills (Soft Skills)
• Attention to Detail: Accuracy in data entry, proofreading, quality control, error detection
– Customer Service: Professional phone manner, client reception, complaint resolution, empathetic communication
– Time Management: Priority setting, deadline management, multi-tasking, workflow organisation
– Communication: Written correspondence, verbal instruction, active listening, professional presentation
– Confidentiality: Privacy maintenance, secure document handling, discretional judgment, ethical conduct
– Adaptability: Learning new systems, procedure changes, software updates, role flexibility
– Reliability: Punctuality, consistent performance, dependability, commitment to quality
– Problem Solving: Issue identification, solution development, process improvement, critical thinking
How to pick the best Clerical Worker skills:
1. Match software requirements – Include specific applications and systems mentioned in the job posting
2. Emphasise accuracy and reliability – Highlight skills that demonstrate attention to detail and dependability
3. Include customer service abilities – Show interpersonal skills for roles involving client interaction
4. Balance technical and administrative skills – Demonstrate both computer proficiency and office management capabilities
5. Show industry knowledge – Include skills relevant to specific sectors (healthcare, legal, government, etc.)
6. Highlight efficiency skills – Include abilities that demonstrate productivity and workflow management
Clerical Worker Resume Examples [Skills]
Core Competencies:
– Data Entry Excellence: 5+ years maintaining 99.8% accuracy across 50,000+ processed documents using various database systems and spreadsheet applications
– Microsoft Office Mastery: Advanced Excel skills including pivot tables, VLOOKUP functions, and complex formulas for data analysis and reporting
– Customer Service: Exceptional phone and in-person communication skills, handling 120+ daily client interactions with 94% satisfaction rating
– Multi-tasking Efficiency: Proven ability to manage multiple priorities simultaneously while maintaining quality standards and meeting tight deadlines
– Confidentiality Management: Expert handling of sensitive information across healthcare, legal, and government environments with 100% compliance record
Should I Add Bonus Sections to My Clerical Worker Resume?
Additional sections can enhance your Clerical Worker resume, particularly in the Australian job market where employers value reliability, community engagement, and continuous learning. These sections help demonstrate your well-rounded capabilities and professional development beyond basic clerical skills.
Valuable bonus sections include:
Professional Certifications: Microsoft Office certifications, customer service qualifications, or industry-specific training that validates your technical and professional competencies.
Professional Development: Workshops, seminars, or courses that show your commitment to staying current with office technology and administrative best practices.
Awards & Recognition: Employee recognition, perfect attendance awards, or performance commendations that demonstrate your reliability and work quality.
Volunteer Experience: Community service or volunteer administrative work that showcases your service mindset and additional skill development.
Languages: Particularly valuable in Australia’s multicultural workplace environment for serving diverse client populations.
Technical Skills: Additional software knowledge or digital literacy that complements your core administrative abilities.
Clerical Worker Resume Examples [Other Sections]
Professional Certifications:
– Microsoft Office Specialist – Excel Expert (2023)
– Microsoft Office Specialist – Word Associate (2022)
– Customer Service Excellence Certificate – Australian Institute of Management (2021)
– First Aid & CPR Certification – Red Cross Australia (Current)
Awards & Recognition:
– ‘Employee of the Month’ – Melbourne Health Administrative Services (March 2023)
– Perfect Attendance Award – 18 consecutive months (2022-2023)
– Customer Service Excellence Recognition – Victorian Department of Education (2020)
– Academic Achievement Award – TAFE Victoria Business Administration (2017)
Professional Development:
– Advanced Excel Functions Workshop – Melbourne Business Training (2023)
– Digital Communication in the Modern Workplace – RMIT Short Courses (2022)
– Privacy and Data Protection Training – Australian Privacy Foundation (2021)
– Time Management and Productivity – Online Professional Development (2020)
Community Involvement:
– Volunteer Administrator – Local Animal Shelter (2020-Present)
– Event Coordinator – Community Festival Committee (2019-2021)
– Reading Support Volunteer – Primary School Literacy Program (2018-2020)
Languages:
– English (Native)
– Mandarin (Conversational)
– Italian (Basic)
Wrong Example:
Additional Information:
– Have some computer certifications
– Won employee award once
– Help out in the community
– Good at learning new things
– Can speak other languages a bit
Additional sections to consider: Relevant hobbies that demonstrate attention to detail (such as bookkeeping, event planning, or organizational activities), typing speed certification, additional technical training, and membership in professional associations.
How to write a Clerical Worker Resume Objective or Resume Summary
Your professional summary is your reliability statement – a concise 3-4 line overview that immediately communicates your administrative capabilities, attention to detail, and professional commitment. Focus on your years of experience, key technical skills, accuracy achievements, and the dependable support you provide to office operations.
Key elements to include:
• Years of clerical and administrative experience
– Key technical proficiencies (Microsoft Office, database systems, etc.)
– Accuracy achievements and attention to detail examples
– Customer service capabilities and interpersonal skills
– Reliability indicators and professional qualities
Clerical Worker Resume Summary Examples
Correct Example:
Professional Summary:
Detail-oriented Clerical Worker with 6+ years of comprehensive administrative experience across government, healthcare, and corporate environments. Proven track record of maintaining 99.7% data entry accuracy whilst processing 250+ documents daily and providing exceptional customer service to diverse clientele. Expert in Microsoft Office Suite with advanced Excel capabilities including pivot tables and database management. Demonstrated ability to handle confidential information, multi-task effectively under pressure, and support efficient office operations through reliable, quality administrative support.
Wrong Example:
Professional Summary:
Hard-working person looking for clerical position. Good with computers and helping people. Have some office experience and want to work in administration. Reliable and ready to learn new skills in clerical role.
For entry-level candidates or those changing careers, emphasise your transferable skills, educational qualifications, and enthusiasm for administrative work whilst highlighting any relevant experience or training.
Entry-Level Clerical Worker Resume Summary Examples
Entry-Level Correct Example:
Professional Summary:
Motivated recent graduate with Certificate IV in Business Administration and strong foundation in office procedures, customer service, and Microsoft Office applications. Demonstrated reliability through part-time roles requiring attention to detail, multi-tasking, and professional communication. Proficient in data entry, appointment scheduling, and records management with proven ability to learn quickly and maintain high accuracy standards. Seeking to apply educational training and natural organizational skills to provide quality administrative support in dynamic clerical role.
Entry-Level Wrong Example:
Professional Summary:
New graduate looking for first clerical job. Studied business and learned about office work. Good with people and computers. Ready to start working and help with administrative tasks.
How to Update Your LinkedIn Profile When Updating Your Clerical Worker Resume
Your LinkedIn profile is increasingly valuable for Clerical Worker career development in Australia, where 38% of administrative recruiters and hiring managers use LinkedIn to source reliable administrative support candidates. When updating your resume, simultaneously optimize your LinkedIn profile to showcase your professional capabilities and attract opportunities from diverse employers across Australia.
LinkedIn provides opportunities to demonstrate your professional approach to administrative work, showcase your reliability and accuracy, and build relationships within Australia’s business community. Use this platform to highlight your administrative expertise whilst maintaining professional presentation.
LinkedIn Headline Optimisation for Clerical Workers
Your LinkedIn headline should clearly communicate your administrative expertise, key skills, and professional value within the 220-character limit. Include keywords that Australian employers commonly search for when sourcing clerical support candidates.
Effective LinkedIn Headlines:
• “Clerical Worker | Administrative Support Specialist | Microsoft Office Expert | Data Entry & Customer Service”
– “Experienced Administrative Assistant | 99.8% Accuracy | Excel Advanced | Healthcare & Government Experience”
– “Professional Clerical Officer | Database Management | Client Service | Available Melbourne Metro”
Ineffective LinkedIn Headlines:
• “Clerical Worker”
– “Office Worker seeking opportunities”
– “Administrative person with experience”
LinkedIn Summary vs Resume Summary: Key Differences
Your LinkedIn summary can be 2-3 paragraphs, allowing you to provide more context about your administrative approach, work ethic, and commitment to quality support services. Include your methodology for maintaining accuracy, supporting colleagues, and contributing to efficient office operations.
Australian employers value reliability and professionalism, so share your approach to handling confidential information, managing multiple priorities, and providing excellent customer service. Include a call-to-action encouraging connections with other administrative professionals.
Showcasing Clerical Worker Experience on LinkedIn
Transform your resume bullet points into professional descriptions that provide context about your administrative contributions, problem-solving abilities, and support provided to teams and clients. LinkedIn’s format allows you to explain specific systems you’ve used, improvements you’ve implemented, or challenges you’ve overcome.
Focus on professional achievements rather than routine tasks. Emphasize your contributions to office efficiency, accuracy standards, and customer satisfaction rather than just listing daily duties.
LinkedIn Skills and Endorsements for Clerical Workers
Add up to 50 skills focusing on administrative capabilities, computer applications, customer service, and office management. Pin your top 3 skills (such as “Data Entry,” “Microsoft Office,” and “Customer Service”) to appear prominently on your profile.
Actively seek endorsements from supervisors, colleagues, and clients who can validate your administrative capabilities and professional reliability. Quality endorsements from credible professional connections enhance your profile credibility.
LinkedIn Profile Tips for Australian Clerical Workers
Network strategically with administrative professionals, office managers, and business support specialists across diverse Australian industries. Join administrative professional groups and business support networks to build connections.
Share professional insights by posting about office efficiency tips, software tutorials, or professional development experiences. Regular posting demonstrates your engagement with administrative best practices and continuous learning.
Engage with business content
by commenting thoughtfully on posts from employers, business leaders, and professional development organizations. Professional engagement shows your interest in business operations and administrative excellence.
Highlight Australian workplace knowledge by mentioning your understanding of local business practices, privacy legislation, customer service standards, and experience with Australian government and corporate systems.
Ready to advance your career as a Clerical Worker in Australia? A well-crafted resume is your foundation for accessing administrative opportunities across the country’s diverse business landscape. Complement your resume with our professional cover letter resources that demonstrates your attention to detail and understanding of how quality administrative support contributes to organizational success.
For additional career development resources, explore clerical and administrative opportunities on SEEK and connect with Australia’s administrative community through professional networks and skill development programs. Success in clerical work requires attention to detail, reliability, and excellent communication skills – with the right resume and professional approach, you’ll be well-positioned to secure your next Clerical Worker role and continue building a rewarding administrative career.
